PSA Feature

Deliver world class support with our integrated ticketing.

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See our ticket module in action.

Ticketing

Deliver world-class support with our integrated Ticketing. Our ticketing is built to assure quick and effective handling of support questions. Use our ‘Quick update’ feature to easily add updates to tickets without leaving your ticket overview. Also, our automatic time registration and automatic SLA allocation will assure accurate billing of spent time. Also, time registrations are used for our predictive time allocation system. This function will tell you the amount of time you will need to process your current ticket pile.

  • All your tickets and workflows in one central console
  • Registration and classification is integrated with your Contracts & SLA
  • Automatic synchronization of your managed end-users
  • Integration with your support mailbox, messages automatically converts to a ticket
  • Create your own ticketing email messages in a WYSIWYG editor
  • Canned responses
  • Automatic SLA selection based on machines, users, client type, etc.
  • Supports “Block hours”
  • Supports “Activity based” ticket updates & billing
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